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FAQ's

firstly, congratulations on your engagement and welcome to the world of bridal dress shopping!

we understand that planning your wedding may be a daunting experience, and quite stressful at times, and that you even may feel a little overwhelmed. but worry not, we are here to help you on your journey to make your experience a calm and happy one.

we are here to show you our beautiful dresses and to help you find the one.  here are a few 'frequently asked questions' for you to have a quick read through, to help prepare you for your appointment with us.

do i need to book an appointment, or can i browse?

we do advise that you book an appointment to visit the boutique. we have altered our opening hours and we now mostly run via appointment only.

the boutique is closed on Sundays, Monday and Tuesday

Wednesday - by appointment only

Thursday 9.00am - 4.00pm

Friday and Saturday 9.00am - 5.30pm.

you are welcome to pop in to browse our beautiful section of dresses, but as we are such a small shop it is best if you book an bridal appointment if you would like to try some dresses on.

saturday appointments are run appointment only, therefore it would be very unlikely that you would be able to simply pop in. we have the door locked during an appointment. so we request that you book an appointment via phone 01904 640046 or email us on hello@elenaferrarabridal.co.uk or DM us on social media. as we would hate for you to be disappointed

do you charge for your appointments?

NO, all appointments are free.

when is the best time to start my search for my dress?

you need to be ready to purchase  your gown, as all the dresses are in the sale. we will not hold dresses

if you are just browsing then please do not book.

our appointments are for serious buyers only. no time wasters please

WHAT IS THE PRICE RANGE OF YOUR GOWNS?

our dresses originally were priced from £1200 up to £3000 but are all now with 50% off the rrp, which s amazing. we now have all our dresses priced at £1200 and under

WHAT SIZE ARE YOUR SAMPLES?

we have mostly 12, 14,  but we do also have a number of dresses in a size 10, 16, 18, 20, 22 

and they are always in excellent condition. and even better, you are welcome to take them away with you there and then! they are one off's and once that are sold, they are gone!! so don't #missitmissout

 book an appointment with us today

do you sell shoes ?

no sorry we do not

do you sell accessories?

yes we do, we stock a fantastic range of beautiful bridal accessories to compliment your dress, we have everything from hair vines to combs and veils.

they are all in the sale and priced to sell. so once that are sold, they are gone!! so #missitmissout

CAN I pop in to VIEW YOUR ACCESSORIES ONLY?

yes you can, please feel free to pop in at anytime the shop is open, (except saturdays) but please be aware that if the door is locked, it means that we are in an appointment with another bride, so we will not be able to assist you at that time.

who can i bring with me? all the girls?

we are a very small boutique, with no waiting area, so space is very limited. therefore our bridal appointments are now limited to 3 people only. 

so that is you, the bride,  plus 2 guests only.

please chose your plus three very well, people who you trust their opinion and respects yours. we will not accept large bridal parties, due to fire regulations and please do not get offended if we decline to allow extra guests into the appointment. 

if you would like to include other guests, this can be done via video call, WhatsApp, skype etc

wHAT SHOULD I WEAR?

we would recommend that you wear nude underwear and a nude strapless bra, as this helps to give you a good idea of how the dress will look on your big day. please refrain from wearing dedicated shape wear as this will not give you a true representation of the final fit.

we advise against wearing heavy make up and/or tanning as these do rub off onto the dresses and damages them. thank you.

WHAT HAPPENS during MY APPOINTMENT?

we offer private bridal appointments, in which we close the shop and dedicate the entire space to you and your party, allowing us to give you our full attention and shower you with the luxurious experience that you deserve. we love to hear all about your wedding plans and what styles you like, so if you have a bridal pinterest board, please share this with us!

we are here to show you our collection of beautiful dresses, once you have selected a few dresses we go upstairs to the changing area to try them on. with your bridal party waiting patiently on the other side. we have a beautiful selection of veils, hair accessories, jewellery to complete your perfect look.

may i take pictures of the dresses?

yes of course

do you serve prosecco or fizz?

unfortunately, due to the strict licencing laws, we are unable to serve bubbly or fizz. we do make a mean cuppa!

what happens if i need to cancel my appointment?

if you ​do need to cancel your appointment for any reason, please  let us know as soon as possible, via telephone 019040 640046 (please leave a message if we don't answer the phone) or via email hello@elenaferrarabridal.co.uk. this will allow us to open up the appointment to other brides on the waiting list. so please be considerate and give us as much notice as possible, thank you.

i have found my dress, what happens next?

congratulations on finding your perfect dress! we guide you through the process and complete the paperwork,. we request a deposit payment of 50% of the dress to confirm your order, or full payment, if you chose to take the dress with you on the day. we accept both card or cash payments

if you chose to collect later, we will book in your collection appointments, in which the final balance will be due

do you have an in house seamstress? & do i have to pay for alterations?

if your dress requires some alterations, this will be carried out by our team of super talented seamstresses, who work for us only. this is at an additional charge, which varies depending on what work is carried out on your dress. this typically starts from £180, and increases with the additional work. a full price list is available on request.

do you carry out alterations on dresses that have not been bought from your shop?

we do not do alterations on dresses that have not been purchased in our boutique. but York Bridal Studio does! so if you pop over to their website York Bridal Studio, or give them a call, or email them on hello@yorkbridalstudio.co.uk or visit www.yorkbridalstudio.co.uk and they can book you in for an alteration appointment. they are amazing at bridal alterations and are very reasonably priced. a full price list is available on request.

do you sell bridesmaids & flowergirl dresses?

no. we do not stock any bridesmaids dresses at this moment in time

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